If you still experience issues after completing the above steps, please contact our Customer Care team for further assistance. Contact Your Internet Service Provider - request assistance with opening ports 50 on your router/modem.Change Cables - Try replacing the cables associated with your configuration:.You can test your internet connection speed at. We recommend using a broadband-equivalent (or better) connection with a minimum download speed of 5mbps and minimum upload speed of 3mbps.

Test Your Network Connection - Call quality issues can be caused by low internet speeds or unstable network connections.If your device is plugged into a router, switch the ethernet cable to a different ethernet port on the router. Change Ports - If your magicJack is plugged into your computer, switch the device to a different USB port.Switch Phones - Swap out phone hardware to verify the issue isn’t with the phone itself.Static on calls can be caused by numerous factors and can be resolved by one of the following: Please check the connection between your magicJack and your computer.

If you do not see a blue light, your device it is not receiving power.

A solid blue light means properly receiving power.If these lights are solid or off you may have a connection problem between the magicJack and your router. A blinking red and a blinking yellow light next to the Ethernet port – confirms a proper internet connection.Check the connection between your magicJack and the power source (power outlet or computer). If you do not see a blue light, this is an indication that it is not receiving power. If the yellow light is solid or off, you may have a connection problem between the magicJack and your router. Blinking yellow/amber light next to the Ethernet port - magicJack is connected to your modem or router and has a proper internet connection.Two blue lights (one solid, one blinking) means properly receiving power.Locate the name of your device below to determine what the lights mean. The indicator lights are located on the top of each magicJack device.

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